Scam

[Virginiya]

Hi I was have a call yesterday to change my contract and take a new phone but after a few hours they start asking money and calling again for more and more ??

[TallTrees · Accepted solution]

Hello @Virginiya 

Welcome to the o2 Community Forum.

Don't give out any information to cold callers.

We have some advice (if you need it) here:

Guide: A Guide to Deal with Spam/Scam Calls and Text 

and here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Best wishes TallTrees

[MI5]

@Virginiya 

This needs to be reported to O2 and action fraud immediately.

You also need to block the number.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229