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Samsung S7 FE 5G - Delayed

Lebbeus
Level 1: Joiner
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Hi folks not sure if I'm in the right place.

 

I purchased the Samsung S7 FE 5G 19th December 2021 and I'm yet to receive any updates on its delivery. I understand there are issues with the supply so am willing to wait.

 

My primary concern is when I purchased the S7 it came with an £80 cash back as part of the deal. Which can only be made once I've received the device (assuming it will come will instructions on how to make the claim). 

 

However the terms and conditions state that I need to claim within 60 days of purchase. If I receive the device after the 60 days am I still eligible to make the claim/ will the 60 day be extended?

 

Any info is appreciated 

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MI5
Level 94: Supreme
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Registered:

@Lebbeus 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127014 Posts
  • 614 Topics
  • 21894 Solutions
Registered:

@Lebbeus 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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