09-04-2015 13:35
09-04-2015 13:35
hi, my phone won't let me ring,text or use any dtaa even though i recently topped up £20. It keeps saying that the network has been deactivated and even when i check my o2 account online it says my current balance and tariff are unavailable and won't show it. other people can still ring and text me. please help.
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09-04-2015 23:35
09-04-2015 13:40
Try cleaning the sim card and switching the phone off/on.
Contact O2 if still a problem.
09-04-2015 13:49
thankyou. what do you mean by cleaning the sim card?
09-04-2015 13:51
09-04-2015 13:51
@Anonymous wrote:thankyou. what do you mean by cleaning the sim card?
Take the sim card out of the phone and clean it gently with a dry cloth to remove any debris. Sometimes just removing it and putting it back in then rebooting your phone works as well..
Veritas Numquam Perit
09-04-2015 14:02
thankyou. i have done. it still doesn't seem to be working?
09-04-2015 14:03
it keeps asking me to sign into the network?
09-04-2015 14:07
09-04-2015 14:07
@Anonymous wrote:it keeps asking me to sign into the network?
Then I think you have to ring Customer Services and ask them for help?
Veritas Numquam Perit
09-04-2015 14:47
09-04-2015 14:47
09-04-2015 23:35