SIM NETWORK ISSUES

[Anonymous]

hi, my phone won't let me ring,text or use any dtaa even though i recently topped up £20. It keeps saying that the network has been deactivated and even when i check my o2 account online it says my current balance and tariff are unavailable and won't show it. other people can still ring and text me. please help.

[jonsie]

Try cleaning the sim card and switching the phone off/on.

Contact O2 if still a problem.

Contact us

[Anonymous]

thankyou. what do you mean by cleaning the sim card?

[Cleoriff]

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@Anonymous wrote:

thankyou. what do you mean by cleaning the sim card?

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Take the sim card out of the phone and clean it gently with a dry cloth to remove any debris. Sometimes just removing it and putting it back in then rebooting your phone works as well..

[Anonymous]

thankyou. i have done. it still doesn't seem to be working? 

[Anonymous]

it keeps asking me to sign into the network?

[Cleoriff]

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@Anonymous wrote:

it keeps asking me to sign into the network?

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Then I think you have to ring Customer Services and ask them for help?

http://www.o2.co.uk/contactus

[MI5]

Sounds like you are disconnected - when did you last use the sim to make a call?

[Anonymous · Accepted solution]

You need to have made at least one chargeable call or text in the last 6 months to stay active otherwise if no calls or text from the sim after 6 months the sim then becomes deactivated