
on 12-02-2017 05:04
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on 12-02-2017 05:04
Hello i make my sim card block and now i have last chance to put PUK code...how i can fix it?
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on 12-02-2017 06:23
Have you checked in My O2 to make sure you have the correct PUK? It should be a 8 digit number.
Possibly check here too : http://www.o2.co.uk/apps/getPUK/welcome
It's important you have the correct one for the final attempt otherwise it's a new sim card. The O2 store may also help but they will also supply a new sim free and transfer your number over if necessary.
Live chat and customer service are also an option.
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on 12-02-2017 06:23
Have you checked in My O2 to make sure you have the correct PUK? It should be a 8 digit number.
Possibly check here too : http://www.o2.co.uk/apps/getPUK/welcome
It's important you have the correct one for the final attempt otherwise it's a new sim card. The O2 store may also help but they will also supply a new sim free and transfer your number over if necessary.
Live chat and customer service are also an option.
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on 12-02-2017 07:41
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on 12-02-2017 07:41
Is it just me or does anyone else think that list needs updating? I mean nothing mentioned about LG, HTC, Google, Windows or Apple devices? I know there are probably too many to mention now but the list itself is very outdated. I mean what the heck is a Trium phone? How many of us own a Panasonic or Sharp mobile?
I know it's not that important if you can get it simply by putting in your mobile number...but even so.....?
Veritas Numquam Perit
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on 12-02-2017 07:47
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on 12-02-2017 07:47
This is what I was saying the other day, old style webpages alongside new pages. The site is a mess.
....my second ever phone was a Trium on Vodaphone
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on 12-02-2017 08:00
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on 12-02-2017 08:00
@jonsie agreed the old web pages should be consigned to the bin and not accessable
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 12-02-2017 09:37
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on 12-02-2017 09:37
PUK is in device details in customers MyO2 now so simple to get.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-02-2017 12:15
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on 12-02-2017 12:15
I agree. It's always been a no brainier for me. Find a phone, enter the pin I correct 3 times, go to the website and get the PUK...Away you go!
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on 12-02-2017 12:24
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on 12-02-2017 12:24
Good point @jonsie perhaps this security hole that can compromise users needs to be removed from the website in double quick time @Toby
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 12-02-2017 13:21
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on 12-02-2017 13:21
Wow....really pleased I mentioned how outdated the page was in the first instance. Look where we are now.........
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on 12-02-2017 14:57
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on 12-02-2017 14:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

