Q10 display problem

[Anonymous]

Anyone help with this?

Every time I make or receive a call the screen immediatley goes black and unresponsive. If I try swiping up to wake the screen it lights for a second and then goes black again, almost as if the daylight sensor is not working. I have removed the protective covers from the screen but this doesn't cure the problem.

Any ideas?

[Anonymous]

I dont know whether this helps or not, but i have been a BlackBerry user for a number of years now, and everyone on making a call, the screen has gone blank. Usually the select button, will bring the display back to life. I have looked through the settings on a few of the devices i have had, and there is nothing that you can change. Not a really good reply, but might shed some light, or not lol. Might be worth raising the issue with RIM if it is important to you. Good luck.

[Anonymous]

Hmmm...sounds like it could be a problem with the proximity sensor which disables the screen when you hold it to your head when on a call to prevent you pressing things with your ear/head.

I assume you have tried removing and re-inserting the battery? Have you upgraded the Q10 to the latest software (10.1) ?

Does it do it after every call?

[aldaweb · Accepted solution]

Certainly sounds like a sensor problem.

If you've tried the above and your screen timeout is not set very low then return it for exchange as faulty.