Solved: Re: Path rewards

Guevara · ‎14-06-2018

Hi everyone, I used to have PAYG but transferred to a contract keeping my old number. I still get texts saying I've earned rewards and can SAVE or CLAIM them by texting 50202 or calling 313. I tried call 313 but it said I had dialled an invalid number. Does some computer somewhere still think I am on PAYG? Anyone else have this when they switched from a PAYG?

jonsie · ‎15-06-2018

Any credit on your P&G sim you keep and it's tranferred to your monthly account but as advised, unfortunately you lose all rewards. The system doesn't think you are still on P&G, rather that it knows you are now pay monthly.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎14-06-2018

You lose your rewards unfortunately so this is just the system not catching up with itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-06-2018

Any credit on your P&G sim you keep and it's tranferred to your monthly account but as advised, unfortunately you lose all rewards. The system doesn't think you are still on P&G, rather that it knows you are now pay monthly.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Guevara · ‎15-06-2018

Thanks MI5 and jonsie I thought that this was probably the case.

jonsie · ‎16-06-2018

Glad to help, not the answer you were wanting though I'm afraid

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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