P20 bluetooth

StuartPCampbell · ‎03-02-2020

My Wife has a Huawei P20 phone which can connect to 3 BT devices. It is connected to two echo dots with no issues. However, when playing spotify on the phone, only one echo dot will play the music. This is not an Amazon Dot issue as I can get it to work from my S10. Is there a setting somewhere with the P20 that needs to be turned on to play media to two devices at a time? (note I am not asking about a setting for two bluetooth connections at a time - the P20 phone and both dots show they are connected, just no music plays on one of them)

MI5 · ‎03-02-2020

@StuartPCampbell

In the bluetooth connection settings for each dot, check they are connected for media and music playback.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-02-2020

@StuartPCampbell are you still having issues with getting sound from 2 connected devices or have you managed to get it working?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

StuartPCampbell · ‎13-02-2020

Yeah, the previos reply to yours, there is no setting on the Dots themselves that I can see. Media is selected on both devices in the BT settings of the Huawai phone

O2

P20 bluetooth

Photos

Getting calls about O2 SIM Swap even though i have...

Smart watch plan

querry

Esim

Proof of purchase