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Anonymous
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O2 4G Dongle username and password

Hi my o2 dongle is showing unread messages but when i try and log on nothing is working for username and password. I have tried the ones i usually use and have also tried admin for both but nothing is working.

 

Is there a way i can reset the username and password?

 

The dongle is Huawei E8372H

 

Thanks,

 

Paul

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Posts: 104,457
Topics: 552
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Registered: ‎04-04-2012

Re: O2 4G Dongle username and password

Unless you have changed it the default is administered for both.
You can change it in
System, device settings, modify password but obviously you need to remember what you changed it to first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: O2 4G Dongle username and password

Hi thanks for the reply.

 

I don't remember ever changing it and if I did it is not one of the usual combinations I use. I tried the default and that doesn't work so I am stuck as to what to do.

 

Is there no way of going through some kind of security check to confirm my identity then have it reset back to default?

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Posts: 104,457
Topics: 552
Solutions: 13,523
Registered: ‎04-04-2012

Re: O2 4G Dongle username and password

There must be a reset procedure somewhere.
I'll have a look.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 104,457
Topics: 552
Solutions: 13,523
Registered: ‎04-04-2012

Re: O2 4G Dongle username and password

There is a reset procedure in the manual - Try it and let us know if it works https://images.wirelessdealer.ca/images/phones/userguide3967.pdf
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)