You are about to be connected to a new connection sales adviser for Vodafone UK. Please note they do not have access to existing customer details and cannot process orders or upgrades. If you have a query of this nature please contact customer services.
You are now connected with Vijay.
Vijay: Hello, you're chatting with Vijay, one of Vodafone's online sales specialists. May I take your name please?
You: hi buddy
You: Irfan
Vijay: Hello Irfan!
Vijay: Good Evening!
Vijay: How was your day so far?
You: yes good
You: yours
Vijay: It was great as well..
Vijay: Thank you for asking 
Vijay: Welcome to Vodafone, what brings you to our web site today?
You: was looking at the nokia lumia 920
Vijay: That's a great choice.. It's one of the very top up windows smart phone from Nokia
Vijay: I'm sure you will have a great time using it.
Vijay: Now, please allow me to ask you few questions to help you select the best price plan.
You: i know what plan i like
You: i have a few questions
Vijay: That's good !
Vijay: sure please go ahead ..
You: on 12 month contracts, when can you downgrade tariffs
Vijay: After 12 months.
Vijay: and our customer service team will do that for you on your request.
Vijay: and will switch you to the lowest possible sim only deal
You: ok currently am with O2 and they let you upgrade the contract after 9 months
Vijay: Yes! You can also upgrade your 12 months contract right from the last 75 days of your contract end period.
Vijay:
You: so from the last 75 days if i wanted to switch to a sim only plan that will be possiable
Vijay: Yes! It will be..
Vijay:
Vijay: You can choose any 12 months sim only contract deal at that time
Vijay: for your upgrade.
You: ok
You: what is the repair policy
Vijay: The phone will be covered for the entire contract duration for the manufacturing and software issues with free postal repair option...
You: do you have a 14 day return policy
Vijay: We have 7 days return policy.
Vijay: if you do not like the phone you can return it within first 7 days...
Vijay: and we will only charge you for the usage.
Vijay: But 920 is a amazing phone and I'm sure you will not return it
Vijay: It's available in two colour options.. Yellow and Black
You: are your call centres in uk or abroad
Vijay: What colour would you prefer to go for?
You: yellow
Vijay: We are located in India.
You: ok
Vijay: Please click on above link
Vijay: Once the link works, please click on "Select Phone and choose price plan" and then on the next page click on "Select plan" to add it to your basket
Vijay:
You: im already in that page
Vijay: Brilliant!
Vijay: which price plan would you like to go for?
Vijay: Your basket seems to be empty
Vijay: So, you will need to select the phone again
Vijay: and then the price plan
Vijay: Please click here for Nokia Lumia 920 yellow
Vijay: Please click on above link
Vijay: and then go to the plan selection page
You: thanks will do
You: 12 month package
You: 47.00pm
Vijay: I would like to assist you with order process futher, so please keep this chat window open and proceed.
You: its ok from here
You: thanks for the help
Vijay: You might face few errors.. so please do keep this chat window open and proceed
Vijay: I will be right here incase you face any errors
Vijay: as some of our customers do face errors on the final page and fail to submit the order
You: sorry i will be popping into the store
You: that way i can play with the phone
Vijay: I can understand.
Vijay: But we offer the best deals right here online... so would highly recommend you order it online and take the advantage of 7 days cooling off period
Vijay: and if you do not like the phone just return it back within first 7 days simple
Vijay: What do you say?
You: the phones for my partner so she will want to play with it to defo make sure its the right one for her
Vijay: Oh! Right
Vijay: In that case, I would request you to take your partner with you to the stores.
