Solved: Re: Nokia Lumia 1020 - Repairs/warranty etc? - Page 6

Anonymous · ‎13-08-2014

Hello all,

Just a question regarding this phone. I can purchased a used Lumia 1020.

However, what rights do I have with it if something goes wrong? Warranty wise. Am I covered by the manufacturer. The phone is locked to O2 (Can GiffGaff be used on O2 locked by the way?). Regarding hardware faults.

If I am not covered, say the digitiser is defective, how much am I Looking at?

Last question, say the gorilla glass is scratched to hell, are they easy to replace? Does the whole unit need to be taken apart (as I know some phones have the digitiser and glass combined).

Thanks all,

Mike

MI5 · ‎04-09-2014

You will get a tracking number so you can track the repair status online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-09-2014

Thanks very much! Good idea.

Recepit as in from UPS or the Anovo support agent? He stated he will update "upon receipt of this".

Anonymous · ‎04-09-2014

From the people that collect it.

MI5 · ‎04-09-2014

The courier will give you a copy of the docket when it's collected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-09-2014

Thanks all much appreciated.

Hopefully this whole thing goes smooth. I assumed it would go directly to the manufacturer rather than a 3rd party company.

Anonymous · ‎04-09-2014

You're Welcome.

Fingers crossed and hopefully your next update will put closure to this for you.

MI5 · ‎04-09-2014

Unfortunately many OE's and networks use Anova these days....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2014

A happy update:

Wow I am glad the support agent pushed for an assessment. Nokia Care has found the internal board to actually be faulty.

... So essentially like a motherboard going bust on a computer. Probably explains the "smell", the whole PCB was dodgy.

It has been replaced now. They are returning it tomorrow for me

Thanks everyone for their support!

Fortunately it all ended as good news

MI5 · ‎10-09-2014

Great news Mike

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2014

That's an awesome outcome.

O2

Nokia Lumia 1020 - Repairs/warranty etc?

Esim

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