Nokia Lumia 1020 - Repairs/warranty etc?

[Anonymous]

Hello all,

Just a question regarding this phone. I can purchased a used Lumia 1020. 

However, what rights do I have with it if something goes wrong? Warranty wise. Am I covered by the manufacturer. The phone is locked to O2 (Can GiffGaff be used on O2 locked by the way?). Regarding hardware faults.

If I am not covered, say the digitiser is defective, how much am I Looking at?

Last question, say the gorilla glass is scratched to hell, are they easy to replace? Does the whole unit need to be taken apart (as I know some phones have the digitiser and glass combined).

Thanks all,

Mike

[MI5]

Amazon are very good at replacing faulty items....

[Cleoriff]

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@MI5 wrote:
Amazon are very good at replacing faulty items....

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Indeed they are. I would make sure you ring Amazon on their 'call us now' service (via Contact Us) and get the call logged.

At least they will be aware and have it on your records, that the phone is faulty and being returned

Best of luck and keep us updated

[Anonymous]

Issue is the phone looks to be from a private business seller.

I'll give them a shout and see what's up. Hmmm. 

[Anonymous]

Good luck.

[MI5]

Amazon returns policy help here http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_sn_ret?nodeId=502480
Anyone who sells on Amazon has to conform to the site rules....

[jonsie]

Hope you get this sorted.

[Anonymous]

Well I've had a chat with Nokia Care and they have escalated the issue. 

I'll see what the seller has to say on Amazon and go from there. 

Wondering if this may be a refurbished phone with new internals? Hence the plasticy smell from the jack. Ah I'll stop speculating.

Thanks all for the support!

[MI5]

and quickly too....
Nothing worse than getting excited about a delivery to find out it's wrong or faulty 😞

[Anonymous]

Yep it is exactly that, excitement gone down the drain 😞

It is a lot easier to hide internal issues to unsuspecting buyers. Not saying the seller is not genuine or anything, in fact the seller is reputable. 

....Just wouldn't like to find the device to stop working months down the line especially if it turns out this unit is actually a refurbished one. Ouch.

I must look odd though, constantly sniffing the phone it is only slight, but odd nonetheless

[MI5]

Difficult to tell if they are refurbished or not but you have to assume that if it was significantly cheaper than on the high street that it could be....?