on 07-10-2014 11:34
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on 07-10-2014 11:34
Hi.
I bought a Nokia 930 just under a fortnight ago from CPW. They inserted the sim card.
It's a new contract with O2 but not my first or only contract with O2.
3 times now in the 12 days I've had it, the phone has started sending incoming calls straight to voicemail - I only know there's been a call when I get the notification.
At the same time, I then cannot make outgoing calls.
This is only solved by removing and reinserting the sim, then restarting the phone.
Has anyone any ideas what it might be? I don't know if it's a phone issue or an O2 issue, because I don't know enough to know. Livechat is not available today.
Thank you.
Solved! Go to Solution.
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on 07-10-2014 18:31
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on 07-10-2014 18:31
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-10-2014 18:35
I think I'll plan to wait until the sim arrives - maybe it'll be one of those where you can push out the sim the size you need.
If not, or if the phone is still dodgy, I'll head straight to CPW, and hope they'll do an exchange.
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on 07-10-2014 18:38
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on 07-10-2014 18:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-10-2014 18:46
True, O King.
Should I just get myself down to CPW tomorrow, do you think? Yes, I know that kind of question is a bit wet but haven't dealt with CPW before.
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on 07-10-2014 18:47
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on 07-10-2014 18:47
Tell then you've had a sim swap and it's still playing up so you've lost confidence in the handset and want it exchanging......
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on 08-10-2014 12:30
Yup, O2 have sent a combo standard and micro sim, not a nano. Oy.
So I'll take it back to CPW on Friday, my day off. I've searched around the site and can't find any mention of a 30 day exchange policy, only a 14 day one for online purchases. Could you maybe point me to a link, please?
Thank you.
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on 08-10-2014 12:35
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on 08-10-2014 12:35
I was slightly wrong.... It's 28 days....
Exchanging a faulty item
All other productsIn the unlikely event your product develops a manufacturer's fault within the first 28 days, let us know, and providing you're eligible we'll happily exchange the product for you
What about after 28 days?In the unlikely event that your handset develops a manufacturer's fault after 28 days, let us know, and providing you're eligible under the manufacturer's warranty, we'll happily repair the product for you.
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on 08-10-2014 12:36
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on 08-10-2014 12:36
Cpw T&C will Be on their home site.
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on 08-10-2014 12:58
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on 08-10-2014 13:34
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on 08-10-2014 13:34
Click on the blue highlighted 'exchange'.