Nokia 930 - incoming calls go straight to voicemail; can't call out. Sometimes

[Anonymous]

Hi.

I bought a Nokia 930 just under a fortnight ago from CPW. They inserted the sim card.

It's a new contract with O2 but not my first or only contract with O2.

3 times now in the 12 days I've had it, the phone has started sending incoming calls straight to voicemail - I only know there's been a call when I get the notification.

At the same time, I then cannot make outgoing calls.

This is only solved by removing and reinserting the sim, then restarting the phone.

Has anyone any ideas what it might be? I don't know if it's a phone issue or an O2 issue, because I don't know enough to know. Livechat is not available today.

Thank you.

[Anonymous]

Thank you.

[jonsie]

You're welcome

[MI5]

Our pleasure

[Anonymous · Accepted solution]

Well, success!

Drove a few miles out of town to a mall CPW, where I know it's less frantic than my city branch.

Met by an assistant who, on hearing I had a faulty phone, told me that they no had geek, he on holiday for two weeks. Happily, before the steam out of my ears began to be too obvious, she passed me to someone whose native language was English, and could therefore understand enough of my poor explanation about a little extra thingy that comes out of the phone when I take the sim card out. He went straight for an exchange, put my sim card from the old phone into the new, less than 5 minutes.

So, no credit at all to O2 - apart from you kind voluntary people ! - but lots of credit to CPW.

(I'll be Sooo Embarrassed if it's the sim that's wrong after allllll)

Thank you

[jonsie]

Good result, hope all will be ok for you now

[Anonymous]

Thank you for updating your thread.

Fingers crossed and you can now get on with enjoying the service.

[MI5]

Hoping for the best now for you