Need someone to help me here

[Anonymous]

Look what it basically is I haven’t been having a very good time of it at the moment, been broke and getting really down about it. So I haven’t had credit in weeks, then today I realised I had £14 saved up in my o2 rewards so I’ve put that on to use as credit but I’m set up to a £15 big bundle. Is there not anyway
That I could just top up £1 to round it off to the £15 I need, or if I could use the lend us a quid service that would be better, I would even let u take £2 back for the £1 u guys lent me next time I top up, it would be really appreciated and would so help me out but at the same time I understand if you can’t. Please get back to me either way though. Thanks

[MI5 · Accepted solution]

Hi @Anonymous this isn’t customer service so we can’t top you up from here. 

The lend us a quid service has now been withdrawn and the minimum top up you can make is £10. 

The only way is to ask customer service directly either in chat or by calling 4445 from your phone. 

http://www.o2.co.uk/contactus

[Bambino]

@AnonymousIf you're on a Big Bundle tariff the call to Customer Service is free from your mobile. Alternatively, if your phone isn't working, you could call into an O2 store if you have one nearby, and they may call Customer Service for you.

[jonsie]

I really can empathise and sympathise with you @Anonymous and if you can contaco customer service maybe an understanding adviser will help you.