Solved: Mobile Data isn't working?

Anonymous · ‎31-01-2013

I currently have a Nokia Lumia 710, and have done so for about a year. A couple of days ago the mobile data (3G) stopped working. I have turned the phone on and off, I have turned the data connection on and off, and I have checked all of the settings and they are fine.

Why has the data connection suddenly stopped working?

MI5 · ‎31-01-2013

I'd suggest you go to an O2 shop and get a SIM swap. Need to rule out a SIM issue first, after that it could be the phone gone faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎31-01-2013

Have you used all your allowance or run out of credit?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-01-2013

nope, I have about £20 worth of credit.

MI5 · ‎31-01-2013

In the same location or not working anywhere?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-01-2013

It doesn't work anywhere, even when I have a good 3G signal

MI5 · ‎31-01-2013

Are you able to try your SIM in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-01-2013

Unfortunately not, no one I know is on O2 or has an unlocked phone.

MI5 · ‎31-01-2013

I'd suggest you go to an O2 shop and get a SIM swap. Need to rule out a SIM issue first, after that it could be the phone gone faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-01-2013

Okay, thanks, I'll try it. If it is the phone what will they do?

jonsie · ‎31-01-2013

If the problem is with the phone they will send it off for repair. You will have the option of borrowing a phone with a returnable deposit of £25 but it will just be a basic mobile.

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