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Phone Bills

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Anonymous
Not applicable

on ‎03-02-2013 13:42

on ‎03-02-2013 13:42

Hi I'm currently using a blackberry phone that is meant to be 11.00 pounds a month as it was an o2 priority offer for a 12 month contract but my bill statements say that my monthly contract is 21.00 pound a month and that i haven't exceeded any extra charges so it shouldn't be this much.  Could someone explain to me where the extra expenses come from?

 

Thanks

Helena

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Anonymous
Not applicable

on ‎03-02-2013 14:23

on ‎03-02-2013 14:23

Was this the deal to go from pay as you go to pay monthly? If so have you transferred the payg number across? If not this could be the reason discount has not been applied.  Either way just call cs and they can get this sorted for you.

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perksie
Level 69: Guiding Light
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on ‎03-02-2013 13:48

on ‎03-02-2013 13:48

Have you been charged the extra, as discounts don't show in MyO2?

 

If you have been overcharged give them a ring.

 

Is this a new contract and do you have a BB tariff?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
Level 94: Supreme
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on ‎03-02-2013 13:52

on ‎03-02-2013 13:52

As I understand you get the discount applied on your second or third bill and the extra payments before that will show as credit on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to perksie

on ‎03-02-2013 13:57

on ‎03-02-2013 13:57

I haven't exceeded any of my monthly texts, data or minutes but i have been billed more than what was agreed and my contract is only around 8months old so i might give them a ring!

 

Thanks for you're help!

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Anonymous
Not applicable
In response to MI5

on ‎03-02-2013 13:58

on ‎03-02-2013 13:58

Oh ok i'll check over my previous bills!

 

Thank You!

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Anonymous
Not applicable

on ‎03-02-2013 14:23

on ‎03-02-2013 14:23

Was this the deal to go from pay as you go to pay monthly? If so have you transferred the payg number across? If not this could be the reason discount has not been applied.  Either way just call cs and they can get this sorted for you.

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Anonymous
Not applicable
In response to Anonymous

on ‎03-02-2013 18:39

on ‎03-02-2013 18:39

Yeah i did keep my pay as you go number so i think i'll give them a call.

Thank you!
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