cancel
Showing results for 
Search instead for 
Did you mean: 

Huawei B311 4G Router, PayMonthly Data SIM, but SIM Registering fails

Merlodsm8
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Purchased Huawei 4G Router from online, new...

Have opted for £15pcm Data Only SIM, which has arrived...

Put the two together, but SIM fails to register...?

Do I need to activate the SIM with the Router's IMEI or anything?

Message 1 of 5
1,102 Views
4 REPLIES 4

madasaf1sh
Level 78: King of Kings
  • 12016 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Merlodsm8 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 5
1,096 Views

Merlodsm8
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Okay, thank you... Shall do...

Didn't think it was my fault!

Message 3 of 5
1,095 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Merlodsm8 

You may need to set the apn in the router control panel to register the O2 signal for data.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,084 Views

lewys-gp
Former Staff
  • 921 Posts
  • 89 Topics
  • 1 Solutions
Registered:

Hi, @Merlodsm8. I'm just wondering if you solved this and if so, how, please? I think it would be useful for others with similar queries in the community. Thanks.

Community Manager for the O2 Community 🙂
Message 5 of 5
1,069 Views