Disconnect mobile broadband on device

Cala1 · ‎25-06-2020

Hi I am wanting to disconnect my mobile broadband I have paid off my device but as I use my phone more and change my contact on that I don't need the Device line any more the shop has told me they can't disconnect my device in the store but we're happy to change my phone contract

MI5 · ‎25-06-2020

@Cala1

Put the broadband sim in your phone and send text to cancel it.

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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O2Orlanda · ‎25-06-2020

Hi Carla1 try to call customer service they should be able to do this for you the best number is 0800 587 4005 this is a faster number and you shouldn’t be on hold to long - hope this helps.

Marjo · ‎26-06-2020

Hi @Cala1 , hope you got all the information you needed! It would be great to hear back from you to see if you're all sorted or need anything else.

O2

Disconnect mobile broadband on device

Esim

Proof of purchase

smart watch connection to O2 wifi

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