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Cracked screen IPhone 11

Jess25893
Level 1: Joiner
  • 1 Posts
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Registered:
My screens cracked and I’m covered with insurance but can’t seem to find a way to get it sorted with covid going on?

Thanks for your help!
Message 1 of 2
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jonsie
Level 94: Supreme
  • 95433 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Message 2 of 2
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1 REPLY 1

jonsie
Level 94: Supreme
  • 95433 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 2 of 2
601 Views