cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelling phone contract

Anonymous
Not applicable

Hello all!

 

Just a quick question really. My phone contract was only a 12 month contract that I took out three years ago and so I have finished my contract long ago. My question is can I cancel this phone contract with out any termination fees considering I have finished my 12 months? I don't use the phone anymore and right now it is just bleeding money out of my account each month for something that I do not use or have the intention of using.

Message 1 of 13
8,994 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:
Community help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 13
8,588 Views
12 REPLIES 12

MI5
Level 94: Supreme
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:
Just call CS on 202 and give notice.
You need to give 30 days so you will be charged one further month and that's all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
8,589 Views

MI5
Level 94: Supreme
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:
Community help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 13
8,589 Views

Cleoriff
Level 94: Supreme
  • 134643 Posts
  • 846 Topics
  • 7624 Solutions
Registered:

Hello @Anonymous and give notice asap...you have been paying for something you possibly haven't been using for the last two years...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 4 of 13
8,582 Views

MI5
Level 94: Supreme
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:
I'm sure he realises that tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 13
8,572 Views

Cleoriff
Level 94: Supreme
  • 134643 Posts
  • 846 Topics
  • 7624 Solutions
Registered:

@MI5 wrote:
I'm sure he realises that tongue

You would think so wouldn't you? Though as it's been left running for 2 years.......so..:smileytongue: to you...

Veritas Numquam Perit

Girl in a jacket
Message 6 of 13
8,569 Views

MI5
Level 94: Supreme
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:
Splendid slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 13
8,564 Views

jonsie
Level 94: Supreme
  • 98691 Posts
  • 617 Topics
  • 7253 Solutions
Registered:

You would be surprised how many people never check their bank accounts. ..

Message 8 of 13
8,549 Views

Anonymous
Not applicable

Thanks everyone, let me clarify. I know that the money was going out; it ended a long time ago but the money was continuing to 'roll over' each month. Would I be able to cancel this without any termination charges, if I give them the 30 days notice?

Message 9 of 13
8,529 Views

jonsie
Level 94: Supreme
  • 98691 Posts
  • 617 Topics
  • 7253 Solutions
Registered:
Message 10 of 13
8,526 Views