Solved: Re: Broken Phone

Anonymous · ‎02-11-2013

I have a blackberry with o2, working fine for a year and i woke up this morning and it just won't turn on. I have no landline to contact o2 via the telephone, is there anyone that can point me in the right direction?

Thanks

MI5 · ‎02-11-2013

Take out the battery and replace it.
Plug phone into a charger.
If it still won't come on use Live Chat to contact O2 (click on "contact us" at the bottom of the page).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-11-2013

Take out the battery and replace it.
Plug phone into a charger.
If it still won't come on use Live Chat to contact O2 (click on "contact us" at the bottom of the page).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2013

If a hard reset won't work or MI5's advice then,....

To find out how to carry this out just google how to hard reset your make of blackberry handset.

Either contact blackberry support to have it repaired if necessary or walk into your local O2 shop and send it off.

Try blackberry first.

http://uk.blackberry.com/support.html

Anonymous · ‎02-11-2013

I would advise going to blackberry themselves o2s repairs are known to be shocking

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