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Anonymous · ‎10-06-2013

I have paid for the pro version of "Nearest Places Around You" app from BlackBerry App World. When trying to install this app I get messages such as "an internal server error has been detected" and "error occurred when downloading". I have also had "error with license key" message.

The app is by Ajani InfoTech Private Limited and I have tried contacting the company but they have not replied.

I sent a tweet to @BlackBerryHelp and they have said due to the complexity of this please ask your mobile provider to open a case with BlackBerry Support for advanced troubleshooting.

MI5 · ‎10-06-2013

Sounds like the server delivering the app is playing app. I'd pursue the app developer or reclaim my money if no response. Good of BB to throw the issue over the fence too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2013

Sounds like the server delivering the app is playing app. I'd pursue the app developer or reclaim my money if no response. Good of BB to throw the issue over the fence too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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