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Black screen samsung

Evangeline
Level 1: Joiner
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on ‎27-06-2020 08:44

on ‎27-06-2020 08:44

Please help my phone has had a black screen since yesterday. I could hear message coming through and I think I've since turned it off. It won't turn on and beeps when on charge

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O2Abigail
O2 Support
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on ‎27-06-2020 08:47

on ‎27-06-2020 08:47

I'd say it's probably best you take it into your closest o2 shop to get it sent off for repairs.
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Cleoriff
Level 94: Supreme
In response to O2Abigail
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on ‎27-06-2020 08:55

on ‎27-06-2020 08:55

@Evangeline 

I would contact Samsung first, particularly if it's still under warranty.

https://www.samsung.com/uk/support/contact/ 

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LukasB
Former Staff
In response to Cleoriff
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on ‎30-06-2020 11:57

on ‎30-06-2020 11:57

Hey @Evangeline just checking on you. Did you manage to get this sorted or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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