on 24-08-2015 23:06
Solved! Go to Solution.
on 24-08-2015 23:15
This is a customer to customer forum. You have obviously been charged for sending group messages or MMS. have a look at this guide
24-08-2015 23:24 - edited 24-08-2015 23:24
just to add the actual wording from the latest tariff terms:
3. Text Message Charges
3.1 Subject to these Tariff Terms, inclusive messages on Pay Monthly tariffs can be used for texts (meaning individual SMS) sent in the UK to UK mobiles or tablets that are capable of receiving texts, from your SIM card for private and personal purposes. You may not be able to use your inclusive text allowance if you are using a device or tablet that cannot send or receive standard network text messages, so please check device specifications before buying. Text messages sent to multiple recipients may be classed as MMS or use a data allowance depending on device functionality.
on 24-08-2015 23:50
No one will get back to you on here from O2 I'm afraid. Forget chat and call customer service. Maybe they will refund some of the charges but sending group texts to that many people is chargeable as mms.
on 25-08-2015 07:48
on 25-08-2015 08:05
The charge on your account is correct but you may get a goodwill gesture if it is the first time you've made this mistake.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)