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BBM not working?

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Anonymous
Not applicable

on ‎01-11-2012 23:59

on ‎01-11-2012 23:59

Hi, I bought a phone today (01/11), the blackberry curve 9320. Its amazing but im having a few problems with the bbm app. My friend has sent me a request but it just says 'pending' and wont let me accept. Is this something to do with the fact that im on payg or is it just a normal occurance? And if it is payg, then is there any add-ons you recommend?

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MI5
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In response to Anonymous
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on ‎02-11-2012 12:11

on ‎02-11-2012 12:11

You need to register your device with the BB servers.
https://bis.eu.blackberry.com/html?brand=o2mailuk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎02-11-2012 00:28

on ‎02-11-2012 00:28

Have you got the Blackberry bolt on?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎02-11-2012 08:39

on ‎02-11-2012 08:39

Nope. I'll try it though. Thanks:)
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Anonymous
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In response to Anonymous

on ‎02-11-2012 08:56

on ‎02-11-2012 08:56

It says that its up and running but bbm still isnt working. Do i need to restart me device or is this normal?
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎02-11-2012 12:11

on ‎02-11-2012 12:11

You need to register your device with the BB servers.
https://bis.eu.blackberry.com/html?brand=o2mailuk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎03-11-2012 05:15

on ‎03-11-2012 05:15

you need to allow upto 48 hours for the blackberry bolt on to activate itself, then your BBM services should be fine....

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Toby
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on ‎08-11-2012 15:50

on ‎08-11-2012 15:50

Great advice here from jonsie, MI5 and gazuk2003.

Well done guys slight_smile
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