BB Z10 Email Set Up Help Please

[Anonymous]

Hi, I'm using the set up menu to put my O2 email acc onto my phone, I put the email addy in and password, it says verifying, brings up all the details server address ect then I click on finish and nothing? It won't set hop, hotmail sets up fine but my O2 won't, can anyone advise, thanks.

[MI5]

What settings are you entering?

Common mistakes are in smtp settings. For O2 it should be "smtp.o2.co.uk" Port 25 and do not tick SSL.

[Anonymous]

Hi, thanks for trying to help me

Im using: server address: mail.o2.co.uk port 110 SSL off

SMTP Username is my email address with o2

SMTP password is my email password

SMTP Server address is: smtp.o2.co.uk

Port 25

All the details of the server address's ect were already filled in for me, i just have to click done but when i do it takes me back to my acc menus where i have facebook twitter and emails and the o2 one just isnt there? thank you.

[MI5]

That all looks correct and as you are not getting any error messages this could be a bit tricky 😞

Can you try port 995 for incoming and make sure it's set as a POP3 account.

[Anonymous]

I tried everything you said and now i get an error message, it says the server is not responding and to try again later? so maybe there is a prob with o2's server at the mo and thats what is causing the problem? thank you.

[MI5 · Accepted solution]

It could be, try later and make sure you do not have "secure password authentication" (SPA) ticked also.

GENERAL tab 
User Info 
E-mail address = me@o2.co.uk 

SERVERS tab 
Incoming POP3 = mail.o2.co.uk 
Outgoing SMTP = smtp.o2.co.uk 
e-mail username = me@o2.co.uk 
Password = *************** 
TICK Remember password 
NOT login using SPA 
Outgoing Mail Server 
TICK My server requires authentication 
Settings... = User same as incoming 

Everything else defaults.

[Anonymous]

I think i've found the problem, according to an o2 Guru who came back to me this morning, the blackberry z10 does not support o2 webmail, so RIM have set up a forwarding email service for a year, you go to the web address put in your o2 email address and it forwards it to another address? thats what i was told, so thank you so much for your help

[MI5]

OK, thanks for letting us know....