Hello , i rang o2 yesterday to upgrade my phone , the first woman i spoke to told me i could upgrade to an iphone 6 like i planned but it would be in silver as that is the only one the stocked and i was unsure on what tarriff i would like so she sped through the options of either 1 gb of internet or 3 gb , so i told her i would think about it and ring back. After around two hours i decided that i would upgrade as my current phone isn't working so i rang back and spoke to a man called micheal who apologised for me being basically lied to as o2 no longer stock the iphone 6 so i told him i had veen told i could have one in silver only to realise that the first lady was trying to offer me a reburbished iphone for a 30.00 upfront cost ! then when i agreed to a iphone 6s in rose gold i voiced that 3gb was rather low for 39.50 and 30.00 upfront cost , so he went and spoke to his manager who knocked 4.00 off from "loyality" only to then realise today that online there is a deal for the same amount of money so no money had been knocked off for " loyalty " he had just gone down to a cheaper option and the 02 deal was with no upfront costs . so not only do i not feel like a valued customer , but i have been lied to , so i decided to ring up customer services and ask why i had been sold a dearer deal than online if i was a "loyal" customer only to be found on the phone to a abrut and totally unhelpful lady which resulted in me putting the phone down as her attiude came across as " well .. tough luck" so my phone is on my kitchen table unopened and ready to be sent back as i am unhappy with the manner of which i have been delbt with and feel i could get a cheaper deal else where .
kind regards
Anne Kennedy
