mislead when upgrading

[Anonymous]

Hello , i rang o2 yesterday to upgrade my phone , the first woman i spoke to told me i could upgrade to an iphone 6 like i planned but it would be in silver as that is the only one the stocked and i was unsure on what tarriff i would like so she sped through the options of either 1 gb of internet or 3 gb , so i told her i would think about it and ring back. After around two hours i decided that i would upgrade as my current phone isn't working so i rang back and spoke to a man called micheal who apologised for me being basically lied to as o2 no longer stock the iphone 6 so i told him i had veen told i could have one in silver only to realise that the first lady was trying to offer me a reburbished iphone for a 30.00 upfront cost ! then when i agreed to a iphone 6s in rose gold i voiced that 3gb was rather low for 39.50 and 30.00 upfront cost , so he went and spoke to his manager who knocked 4.00 off from "loyality" only to then realise today that online there is a deal for the same amount of money so no money had been knocked off for " loyalty " he had just gone down to a cheaper option and the 02 deal was with no upfront costs . so not only do i not feel like a valued customer , but i have been lied to , so i decided to ring up customer services and ask why i had been sold a dearer deal than online if i was a "loyal" customer only to be found on the phone to a abrut and totally unhelpful lady which resulted in me putting the phone down as her attiude came across as " well .. tough luck"  so my phone is on my kitchen table unopened and ready to be sent back as i am unhappy with the manner of which i have been delbt with and feel i could get a cheaper deal else where . 

kind regards 
Anne Kennedy

[gindygoo]

In that case initiate a return and do what's right for you.

If you feel badly done by you can make a complaint here: http://www.o2.co.uk/how-to-complain

[MI5]

Hi @Anonymous

Of course you are perfectly entitled to return the phone and cancel if that is your wish but thought I'd just let you know that o2 won't see your complaint here as this is a customer to customer community.

You need to file an official complaint for o2 to see your thoughts.

All the best

[jonsie]

You can very probably get a better deal from one of the independents such as CPW if you don't mind keeping the phone for 2 years.