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i need to talk to customer services advisor about swapping my BROKEN sim

PS1984
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Please help. I have received a new sim and need to swap it. 

Message 1 of 10
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MI5
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http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 10
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MI5
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SIM swapping from a broken SIM won't be possible without calling, using live chat or visiting a store.

OP already has a new SIM.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 10
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Bambino
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PS1984, is your new sim broken or your old one? If the new one you have received is good you can swap your number to it here: http://swapmysim.o2.co.uk/

I DO NOT WORK FOR O2



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Message 4 of 10
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Anonymous
Not applicable
Well my reply was written totally wrong !

Thanks @MI5 for highlighting it as per !

It should have said.

You can simswap it out at an O2 Store.
Message 5 of 10
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MI5
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@Bambino wrote:

PS1984, is your new sim broken or your old one? If the new one you have received is good you can swap your number to it here: http://swapmysim.o2.co.uk/


Old sim needs to receive a text to start the process. If it's broken, it won't be able to, unfortunately....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 10
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Bambino
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@MI5 wrote:

@Bambino wrote:

PS1984, is your new sim broken or your old one? If the new one you have received is good you can swap your number to it here: http://swapmysim.o2.co.uk/


Old sim needs to receive a text to start the process. If it's broken, it won't be able to, unfortunately....


Ah, right. Didn't know that. I did mine in store and I don't recall that happening.

I DO NOT WORK FOR O2



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Message 7 of 10
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MI5
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It won't in store as you have to pass security with the shop person. But online, you could be anyone trying to swap sims....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 10
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Bambino
Level 86: Prestigious
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@MI5 wrote:
It won't in store as you have to pass security with the shop person. But online, you could be anyone trying to swap sims....

Understood. Reasonable to do it that way online for security purposes then.

I DO NOT WORK FOR O2



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Message 9 of 10
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Anonymous
Not applicable

best go to o2 store or live chat they will help you swap your sim card for you for free 

Message 10 of 10
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