Why does o2 always reward new customers and not ex...

Anonymous · ‎20-11-2016

Why does o2 always reward new customers and not existing customers. IHave been with o2 for years but I never get any rewards or offers like new customers get. Customer loyalty seems to be non existant for existing customers. What about a data bonus or tariff change?

Curr946 · ‎20-11-2016

New customer deals are always available to existing customers with o2. But ill accept my error if you give an example

Current Phone: Sony Xperia XZ Premium

MI5 · ‎20-11-2016

All deals are the same for new or old customers, no difference.
Existing customers can also negotiate a small loyalty discount when renewing contracts too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎20-11-2016

New customers are treated the same as existing customers under their fair deal policy. What should really annoy you is the preferential deals for Apple buyers, be they old or new.

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Anonymous · ‎20-11-2016

Yes there does seem to be better deals for Apple users. I know because with the advantages of Refresh I done it a few times but there also good deals on Samsung devices too but mainly the other manufacturers get missed out by O2

Anonymous · ‎20-11-2016

I've not noticed any preferential deals on Apple devices?

I'm looking to upgrade my phone though, will need to see whats on offer.

Anonymous · ‎20-11-2016

If you look through the deals you may find better prices or allowances associated with iPhone deals than other phones.