Waiting for O2 to answer for 22 minutes and counting

[Anonymous]

Is it acceptable to be holding on for 22 minutes?

[Anonymous]

Hi Chrissy2014

It can sometimes depend on the time of day and if it's a weekend than can affect call times.

Theirs been more than two new releases of new products that may have caused excess inbound calls ,and as we are all customers too here we cannot - any of us - 100% say why these call times can exist.

I hope you get through swiftly. 😄

[Cleoriff]

Point taken with this @Bambino  It is true that new product launches are old news now...

However if you link that to the fact that on both threads for these phones, people are still waiting ....it IS one of the reasons given

It shouldn't be, as you say.....but they are definitely not coping and using this as an excuse.....

[Bambino]

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@Cleoriff wrote:

Point taken with this @Bambino  It is true that new product launches are old news now...

However if you link that to the fact that on both threads for these phones, people are still waiting ....it IS one of the reasons given

It shouldn't be, as you say.....but they are definitely not coping and using this as an excuse.....

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I don't ever call CS, but if that's a reason they're using, it really is paltry. My comment was basically concerned with the word 'new' being used as an excuse. Neither of the phones I mentioned are really new, and as far as other phones being released since September, none of them would come close to the interest generated by the iPhone 6 or the Note 4, with the possibe exception of the Samsung Galaxy S5, although I never see anyone saying they haven't had a delivery of one of those. The fact remains that O2 have been extremely inefficient in dealing with deliveries and customer enquiries as to where those deliveries are. That's what's clogging the phone lines. We as customers should not be trying to make excuses for O2's current customer service poor standards.

[Cleoriff]

It is extremely sad that CS service appears to be deteriorating. Not only with wait times on the phone but delivery of new phones etc etc...Perhaps they have cut back on staff? Who knows....

It is a really sad state of affairs that many of the postings on here are are complains about O2 CS....:smileysad:

[Anonymous]

I waited 38 minutes yesterday before my husband said put down the phone as we were paying.

[Anonymous]

Calling from your mobile on 202 is 100% free.

[Cleoriff]

Yes...it is free if you are a contract customer and 25p if PAYG....However sometimes the call can be about your mobile. no good then if you are using it to phone....

[MI5]

Cost from calling from a landline will be dependant on your service provider but will be charged at the standard non geographical number rate.

[Anonymous]

Just to advise a person finding this thread -> On the Payg big bundle tariff calling Customer Services on 4445 is free too. 😄

[Cleoriff]

For clarity. Calls from a PAYG phone are only free on Big Bundle Tariffs. All other PAYG tariffs are charged at 25p per call