Re: Still Here... - Page 2

Anno78 · ‎17-02-2021

Morning everyone.

I hope you're all still safe and well during this interesting times. I've had a lot to do since last March as I work in retail, and it's been non stop with some customers now being rude and aggressive because of the new rules. Also been having difficulty signing on to the Community, password not accepted (even after being changed), and recently having messages that the Community isn't working (???)

So, I'm not being rude, just having repeating technical issues, alongside having to work in challenging conditions.

Stay safe, and fingers crossed 2021 is the turning point.

Anno78

jonsie · ‎19-02-2021

Have you tried uninstalling a browser and reinstalling it @Anno78 ?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anno78 · ‎19-02-2021

I've uninstalled and reinstalled both browsers multiple times.

Right now the O2 main page has got my name at the top right next to 'sign out', but as soon as I move away from this, even to shop, up comes "error, connection reset".

MI5 · ‎19-02-2021

@Anno78

There are a few reports of this issue currently.

@TheresaV is looking into it for us.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anno78 · ‎19-02-2021

Thank you.

I can now access the o2 shop and help, but that's about it. Full functionality is still only on Wi-Fi though.

TheresaV · ‎19-02-2021

Hi there @Anno78

Sorry to hear you have problems with this too. I will send you a private message to get some more information to forward this on

Thanks for the tag @MI5

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Anno78 · ‎19-02-2021

Yes. Multiple times.

Anno78 · ‎20-02-2021

Quick update.

Can now access the Shop on the O2 site, but as soon as I try and enter My O2 screen goes blank with "Error. Connection Reset". Same thing is also happening on my phone.

Sign In issue keeps rearing its ugly head though "details not recognised". Have reset my password multiple times on my tablet.

Cleoriff · ‎20-02-2021

Another one to add to the list @TheresaV

Veritas Numquam Perit

Anno78 · ‎05-03-2021

Good morning TheresaV.

Some good news today. I can now sign in again to MyO2 (my account details), and into the full O2 site on both browser options (tablet & phone). The problem from before has gone 😄 This means no longer having to rely solely on the app to check my account.

Stay safe,

anno78

pgn · ‎05-03-2021

As with many things O2, @Anno78 - persistence pays off. Eventually 🤣

And with behind-the-scenes help from admins, like @TheresaV 👍

Click for O2's Social Media Team on X --||-- or on Facebook Messenger