on
21-12-2023
17:34
- last edited on
21-12-2023
20:43
by
BelHFL
on
21-12-2023
17:34
- last edited on
21-12-2023
20:43
by
BelHFL
Hello. I was with Vodafone and got a pac code to keep my number when I switched to o2. But my number never switched over to o2. Where is this number?
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
on 21-12-2023 17:38
on 21-12-2023 17:38
You will need to ask Customer Services on 0344 809 0202 or 202 from your o2 phone, as no one on this CUSTOMER TO CUSTOMER community will know..
But did you give the PAC Code to o2, and did they confirm as date for porting..
***FLAGGED FOR NUMBER IN POST****
on 21-12-2023 17:54
@RachelMcBrien Also see this guide: Migration & porting into O2 - O2 Community
on 21-12-2023 17:55
Does your Vodafone sim still work? Then the number never moved.
o2 seems to struggle with ports and PACs when ordering.
See if the PAC is still active - see this guide for help @RachelMcBrien
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 21-12-2023 20:38
on 21-12-2023 20:38
The number that you flagged @madasaf1sh is still visible ; and it is now too late for OP to edit her post.
on 21-12-2023 20:41
@RachelMcBrien wrote:Where is this number? The number was ***********
If you call the number, what response do you get?