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RachelMcBrien · ‎21-12-2023

Hello. I was with Vodafone and got a pac code to keep my number when I switched to o2. But my number never switched over to o2. Where is this number?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

madasaf1sh · ‎21-12-2023

@RachelMcBrien

You will need to ask Customer Services on 0344 809 0202 or 202 from your o2 phone, as no one on this CUSTOMER TO CUSTOMER community will know..

But did you give the PAC Code to o2, and did they confirm as date for porting..

***FLAGGED FOR NUMBER IN POST****

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bambino · ‎21-12-2023

@RachelMcBrien Also see this guide: Migration & porting into O2 - O2 Community

I DO NOT WORK FOR O2

gmarkj · ‎21-12-2023

Does your Vodafone sim still work? Then the number never moved.

o2 seems to struggle with ports and PACs when ordering.

See if the PAC is still active - see this guide for help @RachelMcBrien

Guide: Migration & porting into O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Oxonian · ‎21-12-2023

The number that you flagged @madasaf1sh is still visible ; and it is now too late for OP to edit her post.

MI5 · ‎21-12-2023

@RachelMcBrien wrote:
Where is this number? The number was ***********

If you call the number, what response do you get?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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PAC code and sim switching