This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PAC code and sim switching

RachelMcBrien
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎21-12-2023 17:34 - last edited on ‎21-12-2023 20:43 by Moderator

‎21-12-2023 17:34 - last edited on ‎21-12-2023 20:43 by Moderator

Hello. I was with Vodafone and got a pac code to keep my number when I switched to o2. But my number never switched over to o2. Where is this number? 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Message 1 of 6
807 Views
5 REPLIES 5

madasaf1sh
Level 77: Grand Master
  • 11707 Posts
  • 64 Topics
  • 3178 Solutions
Registered:

‎21-12-2023 17:38

‎21-12-2023 17:38

@RachelMcBrien 

 

You will need to ask Customer Services on 0344 809 0202 or 202 from your o2 phone, as no one on this CUSTOMER TO CUSTOMER community will know.. 

But did you give the PAC Code to o2, and did they confirm as date for porting.. 

 

***FLAGGED FOR NUMBER IN POST****

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 6
804 Views

Bambino
Level 85: Esteemed
  • 24157 Posts
  • 1053 Topics
  • 3790 Solutions
Registered:

‎21-12-2023 17:54

‎21-12-2023 17:54

@RachelMcBrien Also see this guide: Migration & porting into O2 - O2 Community

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 6
795 Views

gmarkj
Level 66: Unequalled
  • 12709 Posts
  • 95 Topics
  • 1160 Solutions
Registered:

‎21-12-2023 17:55

‎21-12-2023 17:55

Does your Vodafone sim still work? Then the number never moved.

o2 seems to struggle with ports and PACs when ordering.

See if the PAC is still active - see this guide for help @RachelMcBrien 

Guide: Migration & porting into O2  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
795 Views

Oxonian
Level 36: Perceptive
In response to madasaf1sh
  • 10075 Posts
  • 240 Topics
  • 31 Solutions
Registered:

‎21-12-2023 20:38

‎21-12-2023 20:38

The number that you flagged @madasaf1sh is still visible ; and it is now too late for OP to edit her post. 

Message 5 of 6
763 Views

MI5
Level 94: Supreme
  • 150168 Posts
  • 641 Topics
  • 28603 Solutions
Registered:

‎21-12-2023 20:41

‎21-12-2023 20:41

@RachelMcBrien wrote:

Where is this number? The number was ***********

If you call the number, what response do you get?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
758 Views
Top