New phone order

katmrb · ‎01-10-2023

I ordered a phone on September 29th, but haven’t been updated on whether it’s been accepted or if they have finished reviewing it. It was supposed to take up to 24 hours but it’s been a couple of days now so I’m confused and I can’t log into O2 on the app. The O2 website doesn’t show my order in the myO2 section so I’m just confused. I have a confirmation email and that’s the only thing proving I’ve bought a phone at this point. They’ve taken my £30 upfront cost but what do I do now?

MI5 · ‎01-10-2023

@katmrb

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

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Oxonian · ‎01-10-2023

@katmrb

29 September was Friday

If that is meant to be 24 working hours, you might hear tomorrow (Monday) ?

I would be inclined to give it until tomorrow teatime before pursuing it further.