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IMEI not on porfolio

ACHove
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I am trying to recycle my iPhone XS Max that I purchased through O2 but when I enter the IMEI number on the O2 Recycle site I get an error message "IMEI not in Portfolio". Therefore I cannot complete the process. Why?

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pgn
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madasaf1sh
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@ACHove 

 

You will need to contact o2 recycling direct, as it could be that Apple has not provided the batch of IMEI's or it is out of sequence

 

O2Recycle@ingrammicro.com or call 0333 4004237

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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