Caller with Yorkshire accent sounded like she was calling from a busy call centre - said she was from O2 calling up to find out how I was doing with my mobile service and telling me that she had some special offers for me. Asked if I was the account holder, but I cut her short and asked her "how do I know you are who you say you are?" after which she told me my name - so she knew something - and then she said something that got me suspicious: I thought she said something like "can you tell me your security question - then i can bring your details up on my screen". That didn't sound right so I challenged her again: "how do I know you are who you say you are" - and she said "I'm bringing your details up on my screen" - and put me on hold. It then went quiet for 10 seconds and then she cut back in with the background noise, but then cut out again - and during this second period of silence that I hung up.
20 seconds later I get a text message from O2 saying "Here is your code: 123456 Please enter this code in the site to continue registering your O2 account. If you did not authorise this, please contact O2"
So I rang 202 and asked for the fraud and security number. However the number I was given is an 0844 number - does anyone here have a direct line number for them? Because I'm reluctant to call an 0844 number because those numbers are not in the calling plan and I'd have to pay for it.
In any case, has anyone else had strange calls from people claiming to be O2 from 0800 952 4874 ?
