Damaged phone

Anonymous · ‎20-08-2015

Hi,

I sent off my iphone 6 for repairs last Tuesday for repairs,

I was told it would take a week to be returned, so I'm just wondering how long it will take?

MI5 · ‎20-08-2015

You should have an email with tracking info with a link to a website to track the repair.
If you haven't got one, call CS to chase it up for you
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎20-08-2015

Did you send it to O2 repairs because you have O2 insurance? If not, you probably should have taken it directly to Apple. Lots of negative reports about the company O2 uses for repairs. I hope yours doesn't come back as 'unrepairable because of water damage'. That's the stock M.O.

I DO NOT WORK FOR O2

jonsie · ‎20-08-2015

I would have expected some sort of information back by now. Give customer service a call to try and get some information.

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