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So who did what to it this time?
A whole day off the air, and the MyO2 app was out from yesterday later afternoon too, as I thought I'd pay my bill while catching some rays in the front garden...
And there was me late on Saturday tyring to figure out why "My Network" app wasn't sending me an -mail or an SMS to "sign-in".
No, it couldn't have been.
Could it...? 😮
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At last, I`m back on.... Dunno for how long but ain`t gonna sign out....
Off to read notifications and posts...
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Deep intake of breath...
Not being able to access the forum, O2 webste, or My02 is more than an inconvenience to those who enjoy having a chat, banter or play games and take part in quizzes.
It goes far deeper than that and affected countless members or suscribers to 02 network and services.
Hundreds have taken to Twitter, only to be told that O2 is aware of the issue but can`t give a timescale as to when it will be fixed - How many times have we heard that fed to us from the platform provider ?
The key factor is people have been unable to pay their bill, check their data useage in My02, and could not make any purchase through the online shop.
As these issues all affect 02 directly financially, I sincerely hope that O2 will take the appropriate action against the platform provider rather than leap to defend Khoros when we, the members and users of this Community, have criticised the platform provider in the past.
Could @Martin-O2 @lewys-gp or @RafaC please tell us why we were not informed that Khoros were going to make "improvements" and why were not given an advanced warning ?
Despite the meeting between the CMs and Khoros AM, this bears out what many of us think, that much of what is said is empty promises and not only is nothing done to correct outstanding issues but things just go from bad to worse.
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Won't take long, @Mi-Amigo - I was on here yesterday - quieter than a Trappist's day out to a cemetery...
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Tying-in the Forum login to the main O2 website login was probably cost-saving, but ultimately it means that avenue of support is also affected when authentication on the main O2 site is crippled for some reason. This appears to have been what happened here, starting with the MyO2 app Oops screen on Saturday (and possibly the My Network app Sign-in earlier than that).
Still, off to pay my own bill using the MyO2 Wallet, as I could not do that on Sunday. Or Monday.
As for the full-duck Pixel 6 Pro I ordered in the online O2 Shop yesterday, maybe that order never got to O2 - shame, eh? 🤫
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Tried three browsers then gave up
My signature is all messed up too now
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Your signature has been like that long before the forum went down. Three days ago I read a post you made some time ago and your sig was like that then. xx
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Yes, @madasaf1sh - not a Khoros thing this time, but a gatekeeper problem. And the My Network app Sign-in, now I have been able to get it to work long enough, appears to be separate from O2's main login server anyway... If my reading of the below blurb is correct:
