Priority

[hashbrown3uk]

I have been trying to log in to my O2 priority app. I enter my phone number & it says it's sent 2 messages but I don't receive any. I press resend and still nothing. I've uninstalled and reinstalled the app but the same thing. It was alright in October but now this. What can I do?

[pgn]

O2 have added a password - try uninstalling the Priority app and rebooting the phone before going to

https://priority.o2.co.uk/

If you still can't get connected to Priority you will need to Guide: How to find help & contact O2 

Reinstall the app if the link above lets you re-register in your browser - and if  you use Safari, try in another browser like Firefox, Edge or Chrome (Safari sometimes stalls on login to O2).

https://www.o2.co.uk/help/apps/priority

Good luck @hashbrown3uk 

[hashbrown3uk]

Thank you so much

[pgn]

You are very welcome - I hope the browser access worked, followed by the reinstalled app...

If not, easiest way to get O2's help is to reach out as per the guide above via Social Media (use X/Twitter or FB Messenger, either one will get you through to the same team) and occasionally ping a reminder until you get an agent who engages with you, @hashbrown3uk - beats hanging on the phone in a queue, or worse getting your call dropped after 45mins and having to start again.

[AndyYorks · Accepted solution]

@hashbrown3uk

I had the exact same problem as you.  After the update the app worked fine on my Android (personal) but failed on my Apple (work).  I phoned O2 and they said it could be possible my work phone had further restrictions preventing access.     After number times of deleting / rebooting etc I gave up.    Last time week I gave it one last attempt and it finally worked.   - make sure once you have deleted the app reboot the phone.     I also believe there was a bug in the app as reading comments other users have had the same issue.  

[pgn]

As noted in my response above, @AndyYorks:

I think the release trains for Android, iOS and browser-based platforms are also out-of-sync, but the reboot after uninstalling many O2 apps often seems to help. Glad you got the app working on both your devices.

[hashbrown3uk]

Apparently there has been issues with the update. O2 are looking into it and will get back to me.