on 18-11-2024 03:07
I have been trying to log in to my O2 priority app. I enter my phone number & it says it's sent 2 messages but I don't receive any. I press resend and still nothing. I've uninstalled and reinstalled the app but the same thing. It was alright in October but now this. What can I do?
Solved! Go to Solution.
on 20-11-2024 08:52
I had the exact same problem as you. After the update the app worked fine on my Android (personal) but failed on my Apple (work). I phoned O2 and they said it could be possible my work phone had further restrictions preventing access. After number times of deleting / rebooting etc I gave up. Last time week I gave it one last attempt and it finally worked. - make sure once you have deleted the app reboot the phone. I also believe there was a bug in the app as reading comments other users have had the same issue.
on 18-11-2024 06:28
O2 have added a password - try uninstalling the Priority app and rebooting the phone before going to
If you still can't get connected to Priority you will need to Guide: How to find help & contact O2
Reinstall the app if the link above lets you re-register in your browser - and if you use Safari, try in another browser like Firefox, Edge or Chrome (Safari sometimes stalls on login to O2).
https://www.o2.co.uk/help/apps/priority
Good luck @hashbrown3uk
on 18-11-2024 09:59
on 18-11-2024 09:59
Thank you so much
on 18-11-2024 11:34
on 18-11-2024 11:34
You are very welcome - I hope the browser access worked, followed by the reinstalled app...
If not, easiest way to get O2's help is to reach out as per the guide above via Social Media (use X/Twitter or FB Messenger, either one will get you through to the same team) and occasionally ping a reminder until you get an agent who engages with you, @hashbrown3uk - beats hanging on the phone in a queue, or worse getting your call dropped after 45mins and having to start again.
on 20-11-2024 08:52
I had the exact same problem as you. After the update the app worked fine on my Android (personal) but failed on my Apple (work). I phoned O2 and they said it could be possible my work phone had further restrictions preventing access. After number times of deleting / rebooting etc I gave up. Last time week I gave it one last attempt and it finally worked. - make sure once you have deleted the app reboot the phone. I also believe there was a bug in the app as reading comments other users have had the same issue.
on 20-11-2024 12:14
on 20-11-2024 12:14
As noted in my response above, @AndyYorks:
I think the release trains for Android, iOS and browser-based platforms are also out-of-sync, but the reboot after uninstalling many O2 apps often seems to help. Glad you got the app working on both your devices.
on 20-11-2024 17:25
on 20-11-2024 17:25
Apparently there has been issues with the update. O2 are looking into it and will get back to me.
on 23-11-2024 16:34
on 23-11-2024 16:34
The O2 Priority app was relaunched in late Summer and has not been particularly reliable ever since.