Priority

[Stobbs2b]

Hi recently taken out new contract and transferred my number over from old network but o2 priority is saying my number is not eligible for priority? Any ideas?

[O2Sean · Accepted solution]

Hi @Stobbs2b ,

When did you transfer your number to O2? It usually take 2 working days for a number to port in from another network but with the current restrictions/pressure that networks are under it may take a little longer. So its possible that your number still isnt fully registered on the network yet.  I would suggest giving it a few more days, also keep turning your device on and off. 

[jonsie]

It takes a few days for the system to update, don't worry @Stobbs2b 

[Stobbs2b]

Thanks I transferred it over yesterday, it’s started working now as well would you believe

[jonsie]

Excellent news @Stobbs2b