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Anonymous
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Priority app doesn't recognize O2 no. as being from O2

Date and time are sent correctly, 1 month and a half has passed since I signed up with O2, help !!
Posts: 73,365
Topics: 688
Registered: ‎14-01-2013

Re: Priority app doesn't recognize O2 no. as being from O2

Hi @Anonymous Have a look at the Priority FAQ's. Particularly the part about registering .

https://priority.o2.co.uk/faq  It gives you many trouble shooting tips.

If you still have problems then contact customer services https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 88,579
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Registered: ‎04-04-2012

Re: Priority app doesn't recognize O2 no. as being from O2

Apparently no longer works on tablets according to o2 but I know of a few people who do have it on their tablets.
It’s all to do with receiving a text code during registration.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,411
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Priority app doesn't recognize O2 no. as being from O2

I still have it installed on my tablet but it's asking now for a mobile number. I ported that number to EE so if I put my contract number in it stops working on the mobile. However I can alternate between the two by getting a text each time. 

Priority is supported on tablets despite what customer service are saying. 

Anonymous
Posts: 0

Re: Priority app doesn't recognize O2 no. as being from O2

Sorted it, reinstalled the app. - feeling stupid right now - 🙃
Posts: 70,411
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Priority app doesn't recognize O2 no. as being from O2


@Anonymous wrote:
Sorted it, reinstalled the app. - feeling stupid right now - 🙃

Well done. I'm glad you sorted it. No need to feel stupid at all, just goes to show we can teach customer service a few things 😁

Posts: 73,365
Topics: 688
Registered: ‎14-01-2013

Re: Priority app doesn't recognize O2 no. as being from O2

So pleased it's sorted @Anonymous

*The Game Is On*