Priority app doesn't recognize O2 no. as being from O2

[Anonymous]

Date and time are sent correctly, 1 month and a half has passed since I signed up with O2, help !!

[Cleoriff Level 86: Prestigious]

Hi @Anonymous Have a look at the Priority FAQ's. Particularly the part about registering .

https://priority.o2.co.uk/faq  It gives you many trouble shooting tips.

If you still have problems then contact customer services https://www.o2.co.uk/contactus

[MI5 Level 94: Supreme]

Apparently no longer works on tablets according to o2 but I know of a few people who do have it on their tablets.
It’s all to do with receiving a text code during registration.

[jonsie Level 91: Illustrious]

I still have it installed on my tablet but it's asking now for a mobile number. I ported that number to EE so if I put my contract number in it stops working on the mobile. However I can alternate between the two by getting a text each time. 

Priority is supported on tablets despite what customer service are saying. 

[Anonymous · Accepted solution]

Sorted it, reinstalled the app. - feeling stupid right now - 🙃

[jonsie Level 91: Illustrious]

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@Anonymous wrote:
Sorted it, reinstalled the app. - feeling stupid right now - 🙃

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Well done. I'm glad you sorted it. No need to feel stupid at all, just goes to show we can teach customer service a few things 😁

[Cleoriff Level 86: Prestigious]

So pleased it's sorted @Anonymous