Things at O2 Payments seem a bit of a mess at the moment, probably due to the botched system upgrade
You will need to contact Payment Management who are best able to help
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
