O2 Priority
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Forum Posts

We're looking for O2 Priority Research Panelists!

Hello all, hope you're having a good week so far! At O2 we're constantly trying to improve our products with input from our customers. You might have noticed (or even been a part of) some of our various beta trials and product development initiatives...

Martin-O2 by Community Manager
  • 24 replies
  • 2 kudos

FAQs: O2 Priority board

Hi everyone, Welcome to our Priority forum board. Here's some info to get you started: Need help with Priority? This board is here for you to ask questions from other community members and receive answers on everything that you might need help with r...

Marjo by Former Staff
  • 11 replies
  • 0 kudos

Resolved! Monthly extras

Hey, so ive been charged 2 months in a row for 'monthly extras' when i dont have any. I was supposed to get Disney+ free for 6 mths but looks like ive been charged.

Mackers81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Text Message from 202202

Had a text message from 202202:“ Hi, it’s O2. We’d like to ask you some questions about your opinions and experience of O2 Priority. (All texts are free)”Can anyone confirm if this is an O2 number?

Not able to access offer online

Trying to access the Les Mills offer via app on phone and can't get through the sign up process due to my (registered) email address not being accepted. So I've tried many times via desktop webpage and am asked to sign in again (despite already being...

Pleiades by Level 3: Thinker
  • 5 replies
  • 0 kudos


I’ve requested OTP (passcode to verify my o2 phone number) to set up the disney+ extra every 10 minutes for an hour and still haven’t received one and it’s driving me crazy. I’ve received a text from o2 in the meantime about something else though....

Kaia by Level 1: Joiner
  • 6 replies
  • 0 kudos

Disney offer won’t load!

Hey,I was wondering if anyone else has had any problems joining the Disney offer through the priority app. When it asked me to go to the site it would not send me the confirmation of number texts I requested at least 5 and nothing. So I tried again a...

Upcoming Priority Offers: 11th Feb Onwards

Hey guys, how are you doing? It is Thursday so it is time for my favourites on O2 Priority. This week it is all about lockdown activities. Is there anything we need more than some good entertainment during lockdown? To see all the current offers, che...

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LukasB by Former Staff
  • 6 replies
  • 2 kudos

Resolved! New phone

Hi, I recently upgraded my contract to the smamsung s21 ultra, but there is a back order on the black version I ordered and I'm concerned I won't get my phone in time to claim the free samsung ear buds as I need the imei number ? Are you able to tell...

Jason696 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi, I was wondering if I brought 6 tickets which haven’t arrived yet through email. and wanted to return 3,would that be possible and how would I go about doing that

Ammarah by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upcoming Priority Offers: 18th Feb Onwards

Hello you lovely people, hope you are all doing well. It is day 282767263 of lockdown but don’t you worry I am here to lighten your mood with my favourites from the O2 Priority Offers. To see all the current offers, check out the Priority offers webs...

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LukasB by Former Staff
  • 2 replies
  • 0 kudos