O2 priority log in issue

[strawchoco]

I am having trouble logging into the O2 priority app. When I open the app and try to log in, I get a message saying “Your phone number XXXXXX is not eligible to enjoy priority”. The phone number they refer to is an old number (not O2) that I used to use the phone. I am not sure how the app is picking up the old number as the iPhone now has an O2 SIM. There is a ‘try a different number’ bottom below the message but the bottom does not work. I have tried deleting the app and reinstalling but still get the same message. Does anyone know how to resolve this issue? Thanks.

[strawchoco]

That would be great. Thank you.

[MI5]

@strawchoco 

Check back after 10.00am

[O2Lisa]

Morning

Thanks for the tag @MI5, I'll private message you now @strawchoco and get this looked in to for you:smileyhappy:

[JennDunn]

Hi I have this issue aswell, could you help me fix it?