O2 Priority App bug with current reward

[Anonymous]

Hi

O2 is currently offering a £5 voucher for some customers on the Priority App as a Christmas/loyalty bonus - valid until Thursday.

This is obviously very nice of them and I don't mean to seem ungrateful in any way, but I'm having some problems with the offer.

The offer suggests you can "choose" who you want to receive the voucher from, with a whole range of shops. It asks who will you "pick" - again reinforcing the idea of having a choice. But in the group selection for the offer, it's only giving me Argos and none of the other shops, so I can't choose anything but Argos.

As I've said I don't want to seem ungrateful for a freebie, but if choice is advertised then choice should be given (particularly as I never shop at Argos but use other stores they advertise in the offer).


Is anyone else having this issue? Can anyone help with this bug or highlight how I can report it directly to O2 please?

Thanks and Merry Christmas everyone!

[MercedesS]

There was "far more" demand for the vouchers than we physically had available... I am sorry.

[Anonymous]

The main issue isn't about how many vouchers you had available. It's about the issues with your app and how it prevented me (and other people) from even fairly competing for a voucher.

[MercedesS]

Hello @Anonymous,

I am sorry, I was replying to @jonsie.

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@Anonymous wrote:

Had a response on Twitter - apparently it's not meant to be showing yet (odd as it says it expires to me on Thursday) but it's being sorted out. Fingers crossed!

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I thought It was fixed! I will send you a Private Message (PM) immediately to get more info just in case there's something we can do to help, ok? So they can check your account to see why. I hope it helps!

[jonsie]

Something is badly wrong somewhere @MercedesS The whole Priority offers and claims process needs to be looked at. What use is any offer that is limited. They don't tell customers that when pushing Priority as one of the incentives to be with O2.

I realise that it's buried in the terms and conditions but new customers won't read those before signing up or getting a PAYG sim. 

[Cleoriff]

Limited offers are one thing @jonsie but most of the recent complaints are from customers who have hit the redeem now button the second the offer becomes available...only to find there is nothing left. As one poster said last week.....'what are the chances of 4000 people clicking that redeem button at the same time?'

It makes you wonder exactly how many offers are real?

[Anonymous]

You're sidetracking from the original point of my post jonsie.

But it is easy to completely miss the fact that with O2 having ~25 million users, your odds of winning any of the priority "rewards" are actually only roughly twice as good as your odds of winning Lotto by the National Lottery. Yet people think priority is great for giving you a "chance" at winning because they don't realise just how many users O2 have (and they don't expect the app to be so bad when actually trying to compete).

[MI5]

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@Cleoriff wrote:

'what are the chances of 4000 people clicking that redeem button at the same time?'

It makes you wonder exactly how many offers are real?

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4000 people out of 25,000,000 is only 0.02%

All of those waiting for the countdown is quite feasible.

[Anonymous]

Have to say I've asked the same question several times Cleoriff. Especially when you're one of the first people to press the button the second the timer runs out and the app seemingly breaks for you all of a sudden despite having worked fine before... yet it doesn't seem to break for other people who seem to somehow end up taking all of the vouchers within 3 minutes of them being released when you've been refreshing the app every 10 seconds to get back to it as soon as the app is working properly again. Something doesn't feel right whether it's genuine or not.

[jonsie]

Didn't I just say that?

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

'what are the chances of 4000 people clicking that redeem button at the same time?'

It makes you wonder exactly how many offers are real?

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4000 people out of 25,000,000 is only 0.02%

All of those waiting for the countdown is quite feasible.

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I was purely quoting what one member stated last week. I also realise we only hear from those who have been unlucky. Either way it all seems pretty useless to me. I certainly wouldn't get in a checkout queue and face the embarrassment of clicking redeem now only to find there was no offer longer available.(as happened to another poster)