No prize - Venture Blue

[w_scorah]

Entered an O2 priority competition on 16th April and won a 4-pack of Guiness. Advised it can take up to 10 days for delivery. 

Wait until 7th May and then contacted Venture Blue (including the reference number) and received a 'ticket'. No response from them at all, and when calling the phone number listed online, it just says call failed. 

Is anyone able to help? Seemingly, i am not the first/only person this has happened to, and searching this forum it seems that @TheresaV has offered to help some people

[Cleoriff]

@w_scorah 

Yes it has happened to a few people now. I'll tag all our managers to see if they can sort this.

@TheresaV @LukasB @Martin-O2?

This is pretty poor really.

[TheresaV]

HI there @w_scorah! Sorry to hear you haven't been able to get in touch with them! I will send you a private message with more details on this, so hopefully this will be sorted soon 

Thanks for the tag @Cleoriff!

[Ryan_A]

I also have a similar situation. I entered an O2 competition and won a 4-pack of Guiness (although opted for a non-alcoholic alternative). It was processed on 15 April but still have not recieved anything. I reached out to Venture Blue via email on 5 May 2021 but no response. Will you be able to assist in following this up @TheresaV? 

[TheresaV]

Of course @Ryan_A, sorry you are having the same issue. I will send you a private message with more info! 

[Cleoriff]

Worrying the amount of people this has happened to @TheresaV. Not a good partner to be on the books for gifts. I just imagine all those who haven't come to the forum for help?!